World’s Largest Beverage Manufacturer Discovers True Partnership in Recruitment Process Outsourcing (RPO)
Business Need
Outsourcing recruitment for several years, this beverage manufacturer found challenges in terms of delivery, results and pricing – three key metrics for auditing the value of externally provided RPO services. Sixty percent (60%) of this company’s 10,000 hires occurs within a 6-month window. The company desired to build a cohesive staffing “partnership”, leverage technology to drive process efficiencies, improve the quality of hire and enact creative sourcing solutions.
Our Strategy
The RightThing built a 100% on-line application and end-to-end process for the client specifically addressing the client goals. The process incorporated a new focus on higher quality candidates to reduce turnover, scalability, and compliance. Within 90 days, the solution was in place for 330 locations, the job families were streamlined and data collected from the candidate was captured at appropriate times, decreasing the time it took to apply.
Return on Investment
- Hiring manager selection rate improved by 38 percent
- First day no-show rates reduced to less than 2%
- Reduced cycle-time by 5-10 days (geographically based)
- Attrition Rate went from 143% to 89% due to enhanced, proactive staffing and the implementation of new on-boarding tools
- Locations fully staffed for 100 days of summer
- Stats:
- Candidates applied – 180,000
- Phone Screens – 38,000
- HM Interviews – 12,400
- Hirable – 8,800
- Hired to date – 7,100
Sustaining the Success
A true partnership was developed. The RightThing and the client work together to collectively identify hiring objectives, process improvements, and enhance the candidate experience.