Outsourcing the Staffing of a New Store Opening Resulted in Unexpected Enhancements
Business Need
Staffing this retailer’s new store was more vital than usual. The opening of this store was a strategic initiative to introduce a new concept to capture a share of the upscale retail market. This company engaged the services of The RightThing to bring the right solutions to the recruiting efforts and deliver a new level of qualified candidates with the overall goal of a fully staffed store for the grand opening.
Our Strategy
The RightThing defined a screening process to identify top talent up front. The process included a prescreen, assessment and phone interview. The solution brought scalability to the plan to support the grand opening of a new facility. The sourcing strategy included community based activities, database mining and cold calling, employee referral flyers, job fair, grass roots recruiting, local advertising and more. Technology brought significant improvements to the process, enhanced candidate communications, provided real-time reporting, delivered consistent branding, reduced the store manager’s administrative tasks, which significantly improved the quality of candidates.
Return on Investment
- 3,600 candidates processed during initial hiring blitz
- 25% of applicants came from The RightThing direct recruiting, 23% from Internet site
- Intense on-site recruiting efforts during peak hiring initiative
- 98% of candidates cleared contingency to the client-historic 50%
- Increased diversity of candidate slate
Sustaining the Success
The store was staffed at 100% on opening day, and the client introduced three new stores to The RightThing for recruiting. Automated intake was a significant improvement in the process, and the client continues to see enhancements to existing methods through the outsourcing partnership.