The RightThing Prescribes Technology and Candidate Service to Heal Pharmacy’s Ailment
Business Need
This national pharmacy ventured into unchartered territory when it chose to enter a recruitment process outsourcing (RPO) relationship for its retail store manager positions. Turnover rates and cost per hire in the retail industry traditionally have been barriers to RPO, however The RightThing broke those barriers with a customized solution specifically for the retail sector.
Our Strategy
Recognizing the need for a streamlined, automated process, this company chose The RightThing to help create and implement the solution. Aside from revamping the hiring processes, separate web sites have been created for both hiring managers and candidates as a resource for important information. Hiring managers now have access to uniform interview processes, candidate status, resume banks and phone interview notes. Candidates are now able to access valuable information including general and job-specific information, career path, benefits, hiring process, and frequently asked questions.
The RightThing streamlined and automated the application process, defined job requirements and built prescreening tools to quickly identify hirer quality candidates, uniformly categorized skill sets, and proactively recruited and data mined in hard-to-fill markets.
Return on Investment
- Support 2,000 hires annually
- Process over 100,000 candidates in a rolling 12 months
- Phone interviewed 9,300 candidates
- Number of open positions exceeded 1000 at onset of partnership; reduced to less than 500
- Hiring Manager time reduced from 20 hours/week to less than 5
- Candidate satisfaction results in 4.5 ratings on a 5.0 scale
Sustaining the Success
The RightThing continues to refine the process for additional improvements including creating categorized candidate ratings for consistent evaluation, technology advancements and electronic background check/drug screening process coordination.