Pharmaceutical Company Gains Competitive Edge with Customized State-Of-The-Art Hiring Program

Business Need

Frustrated by the lack of quality in the candidate pipeline, a leading pharmaceutical giant hiring 2,000 professional sales representatives on an annual basis, needed a flexible process to accommodate specific geographic needs. Working with a different outsourcing provider, the company was disappointed with the results. They sought a partner who truly understood the complexity of their organization and could successfully accomplish the critical role of staffing all of their training classes. 

Our Strategy

The RightThing led a 12 week implementation and transition strategy that included a complete process redesign.  Key stakeholders from the company and The RightThing held complete control of the process. With a broad cross-section of the organization involved in the implementation, expedited buy-in and ownership of results, a sub-team was formed to focus specifically on communication.

Successful implementation and transition required understanding and integration of critical aspects of an business including the organizational direction, strategy, technology, systems, culture, past vendor relationships and the staffing process itself.  The implementation team assessed and addressed each of these influences throughout the 12 week implementation process which resulted in an integrated execution that delivered the right staffing method for the company. Since launch of the new process, we have processed over 365,000 candidates and have hired 2,296 professional representatives to date.

Return on Investment

  • Implemented state-of-the-art staffing program which includes an applicant tracking system integration with daily data feeds
  • Consistent delivery of high quality candidates
  • Average interview to hire ratio 4:1
  • Reduced Business Managers time spent interviewing candidates
    • 46% of candidates are “hireable” for Primary Care
    • 64% of candidates are “hireable” for Specialty
  • Exceptional ratings on hiring manager and candidate surveys
    • Managers – Overall 4.07 on a 5 point scale
    • Candidates – Overall 4.55 on a 5 point scale
  • Implemented a document storage solution that allows for delivery of all job jacket information electronically

Sustaining the Success

The RightThing and this company continue to work with a partnership approach. With our dedicated resources to the client, we continue to implement best practices to maintain efficient and effective recruiting.