The RightThing also worked with the client to develop a strong communications and relationship building function with perspective candidates that offered a high touch experience. Technology was implemented to help keep candidates engaged throughout the entire process which allowed the client to stay in touch with candidates after every step with e-mail updates regarding their status. It also enabled the candidate to easily schedule interviews and other appointments online and would follow up with reminder e-mails as the appointments approached. All electronic communications were also supported with a live, toll-free candidate care phone number that was available to the applicants to call at any time with any questions they might have.

• Timely feedback to employees on their referral submissions
• Communication to referrals to sell the organization, gain interest
• Candidate feedback on next steps in the process and timeline of events
• Proactive communication to employees on payout procedures
• Data feeds and time management of pertinent information to payroll
• Detailed metrics to management team to analyze effectiveness of program