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The RightThing® Delivers Immediate Results and Cost Savings to Leading Healthcare Company
Business Need
Desiring a more holistic approach to talent acquisition, a leading healthcare company chose The RightThing® as an RPO partner to add scalability and bring recruiting expertise while driving recruiting costs down. With the need for 1,200 annual hires including both exempt and non-exempt, the organization sought an end-to-end global solution.

Our Strategy
In order to boost efficiency, The RightThing implemented an automated candidate self-scheduling process for phone interviews and automated the actual phone interview process. To maximize the client's applicant tracking system and allow for automated onboarding, RightThingRecruit® was implemented. Additional interview times were added to weekend and evening hours to allow for improved candidate experiences and an overall cycle-time reduction. To meet the challenges of an unpredictable ebb and flow of the business, a scalable resource model was provided in order to support the shifting hiring demands as the company needed.

Return on Investment
  • Reduced turnover by 43% in first 90 days; turnover stands at 14%, beating SLA goal by 96%
  • Incresaed percentage of classes filled on time to 98.7% from 95%, beating SLA goal by 7%
  • Improved hiring manager interview-to-hire ratio to 2:1
  • Improved phone interview-to-hire ratio to 3:1 from 4:1 year-over-year
  • Quality of candidate score is 19% higher than target at 4.1 out of 5
  • Hiring manager satisfaction improved from 3.8 to 4.3 out of 5 year-over-year, exceeding target by 20.5%

Sustaining the Success
By partnering with The RightThing to create a more strategic workforce management strategy and incorporate smart sell strategies, the client has been able to maintain a successful competitive edge.

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